Athena BPO: A Qualified Service Provider with Decades of Industry Experience

Elizabeth Jacob, Founder Director & CEO

Elizabeth Jacob

Founder Director & CEO

Like any other investment in business, outsourcing is also an important investment and one absolutely deserves to get value for their money. As the outsourcing industry rapidly expands with more entrants, selecting a qualified service provider has become an uphill task. Unfortunately, today, many Business persons find themselves in a vicious cycle of managing partners, employees, customers and even their outsourcing consultants. Serving various companies, both big and small, with more than 18 years of industry knowledge and helping them to lessen the pain points and bring in bigger profits, Mumbai based Athena BPO is an exemplary service provider where one can leverage quality services and solutions without hassles.

Deploying full - scale Services
Started in 1999, end by its visionary founder, Mrs Elizabeth Jacob, Athena BPO is firmly entrenched in the mission of adding value to the manifold business processes of clients by deploying time served, cost effective and full scale services. Covering the major business processes such as Inbound Call Centre Services, Outbound Call
Centre Services, Data Processing, Contact Centre Setup Consulting Services and Back Office Support Services, all the services of Athena BPO are aligned with best-in industry technology and practices.

"Being one of the early players in the domain, Athena BPO exclusively focuses on domestic market and has evolved to a market leader for the BFSI segment"

In each project, company ensures that no detail is over looked and goes an extra mile to yield perpetual dividends for clients by fulfilling their varied business needs. Speaking about the firm’s quality and approach of services, Mrs Elizabeth Jacob, Founder Director and CEO of Athena BPO, explains, “At Athena BPO, every service is offered with an in-depth and clear research. Our highly skilled team works closely with the client, studies the client issue and then comes up with an appropriate solution that well suit to client’s business goals. We understand that when a client approaches us for outsourcing services, they are looking forward to have a compelling solution at affordable cost. Striving to meet the expectations of our clients, we develop compact processes with a low cost structure that would fetch superior productivity, enhanced customer retention and greater performance.” Supported by advanced IT tools and systems to generate vital reports, complex analysis and data security, Athena BPO’s bouquet of services provide certified, cost saving and avantgarde solutions. Mrs Elizabeth Jacob affirms that, “Our technology support is world class,
based on highly reliable, customised CRM driven solutions and seamless processes with total information security. At Athena, premises and infrastructure are tailored to deliver the best results.”

Gearing up with decades of domain expertise
Being one of the early players in the domain, Athena BPO exclusively focuses on domestic market and has evolved to a market leader for the BFSI segment. From five workstation set-up, the firm has grown the business organically to 3000 workstations across India. Today, Athena BPO caters to different clients from the BFSI, FMCG, Media to Telecom verticals with multi lingual support in 11 regional languages spanning across two cities, Mumbai and Bengaluru and three operational centres. While the company leaps forward with more business undertakings and wider spectrum of telecalling services and robust solutions, the leadership team at Athena BPO equally endeavours to train their teammates to cope with the marketing trends.

Continuing the Success Journey Forward
The main factors that have contributed to the success of the firm are in-house industry experts, cutting-edge technology back-up, and prompt customer services. At an annual growth rate of 15 – 20 percent, Athena BPO is expecting to expand their digital tools with more integration, automation and real-time analytics while continuing to build life long relationship with clients and onboarding more clients, especially from financial sector in the coming years.